FAQ´s

1. Is worldwide shipping available for all products?

Yes. Thanks to customer like you, we have expanded our borders. You can now enjoy our products everywhere.

2. What are the estimated delivery time frames?

 All orders are estimated to be processed and then delivered around 7-12 business days after purchase. 

In case of uncommon logistics issues, it may take a few more business days. 

Feel safe your order is always in good hands and will make sure to be delivered safely to your address.

3. When will my order be sent out?

Orders are usually shipped 1-2 days after the payment was processed.

4. My order has not arrived yet.

If you notice your order is taking longer than expected, this is most likely due to an unforeseen logistic issue. Send email so we can provide you with further information on your order.

5. Is my payment safe?

All of our payments are managed through PayPal, one of the safest payment gateways available today. You are protected against fraud and information exposure.

6. I want to cancel my order.

Please send us an email within the first 24 hours after your purchase, only in this time frame we can make modifications to your order.

7. The product I received does not match the description. What can I do?

We are committed to customer satisfaction. Please send us a detailed email with your concern and we will get back to you as soon as possible with a solution.

 

For further inquiries:

If you have any further questions, please contact our customer services at:

Business Email: support@houmdough.com
Business Address: 7923 Building, Al Yamamah Rd , Al Rabie Dist , Khamis Mushayt 62454, Saudi Arabia
Phone Number: +966545152930

Business hours: Mon-Fri (8 AM - 9 PM )